CARE AND MAKE

GOOJ objects are vitrified, porcelaneous stoneware fired to 2200° Fahrenheit making them high-fire clay bodies. After being slip cast, each object is then shaped and buffed by hand in a 10-step process by our artisans.

Crevices and marks on the objects are a natural outcome of the production, causing slight variations in appearance. Due to the organic nature of the porcelaneous stoneware, unavoidable variations, color unevenness, and slight staining nuances may appear on all objects. These variations are the result of uncontrollable chemical reactions between the glaze and the raw materials during the high-firing process.

Though our porcelaneous stoneware is considered the most durable in the spectrum of clay bodies, mishandling or heavy dropping of the items may lead to breakage. The interiors are sealed inside with glaze, ensuring an additional layer of food and drink safety with easy cleanup. For cleaning, hand washing with a clear, gentle soap will easily remove even the toughest wine stains. However, enjoying the object's natural aging process with each owner’s use is our greatest recommendation.

RETURNS

If for any reason you need to return your object(s), you may request a return. We ask that this request be made within 10 days of receiving your object(s) purchased directly through the GOOJ website.

For returns, the objects must be unused and in their original condition. Please email the couture house at order@gooj.world to request a return label.

DAMAGED OR BROKEN GOODS

If your Gooj object arrives damaged or broken we will happily replace it. When contacting the couture house with a report of damaged goods, please send a photo of the condition the object arrived in and any evidence of mishandling. Claims must be made within 10 days of the package's arrival.

SHIPPING

As each object is made in limited quantities and batches. Please allow up to 1 week for featured orders to be shipped and up to 4 weeks for pre-orders to ship.

At this time, we are only able to ship to the United States. Thank you for your patience as we expand internationally.

PLANET

As an eco-conscious company, we reuse and recycle all waste produced during production and it gets incorporated into future casts.

GOOJ makes every possible effort to utilize recyclable materials throughout every aspect of packaging and handling.

Your GOOJ items arrive to you in recyclable boxes that are filled with biodegradable, plant-based packing peanuts. Our leaflets are made from a blend of fibers: 30% hemp, 30% post-consumer recycled paper, and 40% responsibly forested paper.

We hope you will continue our efforts to keep our planet's waste volume at a minimum by recycling all paper materials and applying water to the dissolvable packing peanuts.